Terms of service
Online Store Arrak Design Terms (hereinafter the Online Store) owner is OÜ Britlyn (registration code 17283829), located at E. Ahrensi tn 6-7, Kuusalu alevik, 74601 Kuusalu Parish, Harju County, Estonia.
Validity of the Sales Agreement, Product and Price Information
The sales terms apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices of goods sold in the Online Store are in euros.
The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer during checkout.
Information about the products is provided directly next to each product in the Online Store.
Placing an Order
To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method selected. The total amount will then be displayed, which can be paid securely using the following payment methods:
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Bank payments: Swedbank, LHV, SEB, Coop Pank, Luminor, Citadele, Artea
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Revolut
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Inbank - Pay in 3 parts
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Visa/Mastercard card payments
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Apple Pay and Google Pay
NB! When paying via bank link, you must click “Return to merchant” on the bank’s page.
Payments are processed by Montonio Finance. Payments are made outside the Online Store in a secure environment – via bank link in the respective bank’s secure environment and via card payment in Montonio Finance’s secure environment. The seller does not have access to the customer’s bank or card details. The contract enters into force once the payment is received in the Online Store’s bank account.
The Online Store owner is the data controller and transfers personal data necessary for payment processing to the authorized processor Montonio Finance.
If the ordered goods cannot be delivered due to stock shortage or other reasons, the buyer will be informed as soon as possible and the paid amount (including delivery costs) will be refunded immediately, but no later than within 14 days of the notification.
Delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania and Finland.
The order will be delivered to the nearest parcel locker based on the address provided.
Delivery costs are paid by the buyer and are shown next to the chosen delivery method.
All goods are dispatched within 5–10 business days unless otherwise stated on the product page.
In exceptional cases, delivery may take up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To use the 14-day return right, the goods must not be used beyond what is necessary to verify their nature, characteristics, and functioning, as would be allowed in a physical store.
If the goods have been used beyond what is necessary to verify their nature, characteristics, and functioning, or show signs of use or wear, the Online Store has the right to reduce the refund amount according to the decrease in the item’s value.
To return goods, a withdrawal request must be submitted and sent to info@arrakdesign.com no later than 14 days after receiving the goods.
Return costs are borne by the buyer, except when the reason for return is that the product is incorrect or defective.
The buyer must return the goods within 14 days of submitting the withdrawal notice or provide proof that the goods have been handed over to a carrier within that period.
The Online Store will refund all payments received from the buyer without delay, but no later than 14 days after receiving the withdrawal notice. The refund may be withheld until the goods are received back or proof of return has been provided, whichever occurs first.
If the buyer has chosen a delivery method more expensive than the cheapest standard delivery offered, the Online Store is not required to refund the additional cost exceeding standard delivery.
The Online Store has the right to withdraw from the sale and request the return of goods if the price was mistakenly set significantly below market value.
Right to Submit Claims
The Online Store is responsible for any non-conformity or defect of the goods that existed at the time of delivery and appears within two years from delivery. Within the first year, it is presumed that the defect existed at the time of delivery, unless proven otherwise by the Online Store.
The buyer must report defects within two months of discovering them by emailing info@arrakdesign.com.
The Online Store is not responsible for defects that occur after delivery.
If the product has defects for which the Online Store is responsible, it will repair or replace the product. If repair or replacement is not possible, all payments under the contract will be refunded.
The Online Store will respond to complaints within 15 days in writing or in a form that can be reproduced in writing.
Direct Marketing and Personal Data Processing
The Online Store uses personal data entered by the buyer only for processing orders and delivering goods. Personal data is shared with logistics companies for delivery purposes.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has given consent by entering their email address on the website and agreeing to receive marketing messages.
The buyer may unsubscribe from newsletters and offers at any time by notifying the Online Store via email or following the instructions in the email.
Dispute Resolution
Complaints must be sent to info@arrakdesign.com.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The procedure and submission of claims can be found here. The Committee is competent to resolve disputes arising from contracts between the buyer and the Online Store. The procedure is free of charge for the buyer.
The buyer may also turn to the European Union online dispute resolution platform.
Updated: 18.04.2025
OÜ Britlyn
Registration Code: 17283829